Privacy Policy — Frame Heaven
Our Commitment to Your Privacy
At Frame Heaven ("we," "us," or "our"), protecting your personal information is important to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our services, you consent to the practices described below.
1. Information We Collect
We collect information to deliver, personalize, and improve our services. Information is collected either directly from you or automatically when you use our site.
A. Information You Provide
- Contact information: name, email, shipping address, and phone number.
- Order details: personalization data such as photos, names, dates, and messages required to create your design.
- Communications: messages you send us through support or inquiry forms.
B. Information Collected Automatically
- Usage data: IP address, browser type, pages visited, and timestamps.
- Cookies & tracking: to remember your preferences and analyze site performance.
2. How We Use Your Information
- Order processing & fulfillment: creating designs, coordinating with print partners, and providing invoices and confirmations.
- Customer communication: responding to inquiries and sending updates about orders.
- Service improvement: analysis of how users interact with our site to enhance products and experience.
- Marketing (optional): sending offers and updates. You may unsubscribe anytime.
3. How We Share Your Information
We do not sell or rent your personal data. We share information only with trusted partners necessary to fulfill your order:
- Payment processors: to handle payments securely (card details are encrypted and processed by the payment provider).
- Sellers / print partners: to print, package, ship, and handle returns of physical products.
- Legal requests: when required by law.
4. Designer Responsibility & Order Handling
Frame Heaven is responsible only for creating your digital design. We do not print, pack, ship, or physically handle orders.
Process — step by step
- You submit your details to Frame Heaven (photos, name, DOB, personalization text).
- Frame Heaven prepares the final design based on your input.
- We send the completed design to the chosen seller/print partner.
- The seller handles printing, packaging, shipping, delivery, and returns.
- After sending the design to the seller and once printing/shipping begins, Frame Heaven permanently deletes the design files from our system to protect your privacy and prevent unauthorized reprints or downloads.
Cancellations, Returns, and Risk
If an order is cancelled after printing has begun, or if the product is undelivered and returned (RTO), the printed item containing your personal details will be returned to the seller, not Frame Heaven.
Because Frame Heaven does not receive or control returned physical items and printed copies remain with the seller, we cannot retrieve or destroy those items. Therefore, Frame Heaven is not responsible for any misuse of personal information contained in a returned or cancelled printed product that remains with the seller.
Orders Cannot Be Cancelled
To protect your privacy and because custom designs are created immediately, orders cannot be cancelled once placed. This policy helps ensure designs are not partially produced or circulated and that your personal data is not retained unnecessarily.
Our Promise
We use your photos and details only to create your product. After the design is sent to the seller, we delete the files from our system. We do not store, reprint, reuse, or share your personal data for any other purpose.
5. Data Security
We implement industry-standard measures to protect your information:
- SSL encryption: secures data during transmission.
- Secure servers: limited access and monitored environments.
- Regular monitoring: to detect vulnerabilities and protect against attacks.
Note: While we take strong precautions, no online system is completely secure.
6. Your Rights & Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal exceptions (e.g., transaction records for tax).
- Unsubscribe: Opt out of marketing emails anytime using the unsubscribe link.
0 Reviews:
Post Your Review
"Review our product & service to help others choose better." ❤️